In all 75 years of its existence, it has been known to develop products that are for comfort, luxury, and quality.
On getting Moen’s products, one of the perks is that you’re certain that you will have a smooth
water distribution in your residence. There is no issue of water leakage and more water control.
Secondly, Moen provides a lifetime warranty for some of its products. Unless it’s a business-acquired product then there’s just a five-year warranty.
Moen Lifetime Warranty
The lifetime warranty of the Moen products for the home extends till you move out of the
residence.
It is only valid for home settings.
Terms and Conditions
They are two ways through which you can become eligible to claim a lifetime warranty from
MOEN.
● If there are damages to the materials or products.
When your materials are damaged, MOEN provides equipment that is needed for repair and
even gets new parts of the gadget, free of charge.
● The faucets are leaking or dripping during use.
If your faucet starts to leak or drip, MOEN repairs the leaking or dripping part and also procures
the needed equipment to put your faucets back to their efficient condition, with no charges.
This lifetime warranty only covers, when the damage is caused by MOEN parts or workmanship.
You can obtain the substitute parts by sending a mail to Moen. inc (check the website for how to
buy substitute parts) or by calling 1-800-289-6636 (Canada). The Warranty claims are only valid
when you’re with your proof of purchase (your receipt).
This lifetime warranty is thorough because it covers all the charges that are supposed to be incurred because of substitute parts.
It is also important to note that they are certain damages or errors that are not included in the lifetime warranty coverage. They include; abuse of products, indirect errors like using chemical-inducing cleaners, connection, damages caused by the wrong way of installation, mishandling of products, etc.
Also, the Moen warranty does not encompass labour expenses, tolls, tariffs on products, taxes, and payments.
How to claim Moen’s lifetime warranty?
There are three simple ways to lay a claim on Moen’s lifetime warranty offer. Through your email, normal mail, or by phone.
To get Moen’s email address, you can easily go to the website and click on the contact page.
The contact page provides you with a few basic steps you should go through and your email will be sent in seconds.
In the form provided, you will be required to give a reason why you are sending them mail.
You can just type in a product part replacement’ in the provided space.
Also, you may be instructed to send in a screenshot of your purchase receipt and an image of the purchased product.
Then you can click the submit button.
This email will take 3-4 working days to get a response.
Phone
This is considered the shortest means of reaching the Moen brand by their customers. You can dial 1-800-465-6130 to contact them about your warranty claims at any time that suits you between 9 am – 6 pm.
While using your phone to contact them is the easiest, the most professional and exhausting way to reach out to Moen is through your regular mail.
You will have to send a message to Moen. inc
elaborating and describing what happened to your product, and which part is damaged.
The duration of response might take longer though.
Moen Products with Lifetime Warranty Options
Since Moen came into existence, it has been in the business of saving water and controlling water wastage.
So far it is for personal or home use and these products named below are available with a lifetime warranty.
SinksIOS Digital System: this is available for both business and personal use. Aromatherapy ShowerFaucets and partsMotion sense FaucetsBathroom fixtures and attachments (available for both commercial and home use). Home fixtures and water conservation appliances.
Conclusion
Moen offers a one-year warranty, a 5-year warranty, and a lifetime warranty.
Whichever one you pick can work for you. This is because Moen is known for its quality and durability blended with Luxury.
How many days does it take Moen to respond to a warranty claim?
it usually takes up to 5 business days for the Moen incorporated to respond to a warranty claim mail.
If your cartridge fails, does moen provide a replacement when you lay a claim on the lifetime warranty?
it depends on where you’re making use of the cartridge. If it’s on a commercial site, then, unfortunately, No. The highest you can get is a 5-year warranty but if it is for your personal use, then it’s possible to get a lifetime warranty.
