MOEN
MOEN is a no’s 1 International-American Brand for faucets that offers a variety of durable and reliable bath and kitchen accessories for residential and commercial applications.
The brand, as it promises, is thoughtful from the very beginning and has used customer insights to drive its design process. Alfred M. Moen started the brand from the problem he faced himself, just like Newton, and found the inspirational single-handle faucet that transformed the world of plumbing.
But as it said, ‘With powers, comes great responsibilities’- So is the deal with big brands that have to be responsible for their customers and having solved their queries, sincerely.
Let us come and review the customer service of this brand Moen-
MOEN’s website moen.com gives a brief overview of the Moen products with a coherent content of its services. The hyperlink for the SERVICE tag created on its website helps the customers understand the brand better and clear.
Contact
Customer Services for Moen are available on weekdays (Mon-Fri), and the timings are from 8 am to 7 pm EDT. Moen is closed on all nationally observed holidays, and Smart Home Support is available on Saturdays from 11 am to 8 pm ETD.
For contacting the brand, users can call on 1-800-289-6636 or 1-800-BUY-MOEN. They can also e-mail their queries to the company by filling up their complaint form on the website. It consists of a filling of contact information, Reason-of why they need the help for existing Moen product, Product information, an image of the default product, proof of purchase, and the comments they need to add.
For Moen Canada, the contact number is 1-800-465-6130
For Moen Mexico, the contact number is 01 800 718 4345
For Moen China, the contact number is 400-630-8866
For Moen Asia, the contact number is 852 2506 0670
Product Help
After clicking on Product Help on the website, a Solutions Library opens up. The first sub-head contains the problems related to Troubleshooting, Maintenance, and Product Repair.
The second sub-head has problems regarding Identification, Compatibility, and Product Support.
Installation Help
In Installation Tab, the service and support call number gets provided. It has tabs of all How-To Videos on Cartridge Replacements, Smart Shower Installation, Kitchen Installation, Garbage Disposal Installation, Bathroom Faucet Installation, Tub Installation, Bathroom Accessory Installation, and Bathroom Safety Installation.
It is the most important tab for new customers to get rid of their worries regarding the Moen product, as it contains frequently asked questions by Moen users and the best answers to it. After opening its window, the customers have to select a category for the question they have to ask, like kitchen & bar or installations & repair. After clicking on the preferred major, related problems and their solutions get mentioned on the website.
Warranty Information
Trust me on this, even before buying a service, the one thing that every customer is curious to know is definitely about its warranty. And it is worth it! Who doesn’t want to know what will happen to their products if they fall prey to mishappening?
On Moen’s website, the customers can view full product warranties. Most Moen’s product comes with a hefty Limited Lifetime warranty, Five years Limited warranty, and Ten years Multi-Family Faucet Limited warranty.
Register Your Product
It is a service of Moen for its customers to register their products on its website. After this, the customers can get technical assistance in a faster and more secure warranty. Lodging the product helps in Product Installation assistance and simplified customer service support. It also provides exclusive savings on future purchases. The registration process includes three steps. In the first step, the product information gets filled. In the second step, personal information gets updated, and in the third step, the application has to be submitted. It is only applicable to the product registrants that have chosen to receive e-mails from Moen.
Send Me Updates
It is a service by Moen to receive the latest trend designs and tips after signing up for it. Customers can look up to the newest products in action and the brand new technologies like Touchless Technology for Bath. Maintenance reminders and future discounts are a part of the sign-up and can also get its customers to win a gift card worth $100.
Conclusion
Towards the end, one thing is sure; Moen’s customer services are indeed incredible. It believes in putting its customers in the center of its design process. Moen identifies its customer’s needs and takes their feedback into account for turning them into powerful insights. Their designs are unique and innovative and have a touch of sophistication to their core. It works on the needs of the public and provides them with the best output available. Therefore, it would not be an exaggeration to give its services a score of 4.5 out of 5, and a half-point gets deducted for its less creative website design.
